Thursday, 10 March 2016

Minley HIVE is Temporarily Closed Awaiting Staff Recruitment


Minley HIVE will be closed from 10 March 2016, and will be unmanned until recruitment of a new HIVE Information Support Officer is completed.

Information on this blog will be updated at regular intervals but cannot be guaranteed to be current until the new HIVE Information Support Officer is in post.  

To find another HIVE to assist with your enquiry please visit:

If your enquiry is urgent please call the Welfare Office on 01252 863686 

Wednesday, 9 March 2016

Service Families Accommodation - Move in/out Check Sheets

These booklets detail the Move In and Move Out standards required of your SFA ensuring that you know exactly what is required from you to get your property to the agreed standard.


Tuesday, 8 March 2016

Defence Discount Service

Do you know any HM Armed Forces Veterans that haven't yet signed up to Defence Discount Service? If so please share with them.
Official MoD discount service for Armed Forces and Veterans across the UK. Sign up for FREE on our website and start saving online straight away with hundreds of discounts.
If you want to save on the high street we have the official vetted discount card, the Defence Privilege Card as an optional extra, just £4.99 for a 5 year membership.

Friday, 4 March 2016

CA - Our Contracted Service Levels

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Thursday, 3 March 2016

CarillionAmey - Change of Opening Times

Change to existing service - 
From 1st March, CarillionAmey, are changing their opening times for their complaints and compliments call line, the 0800 707 6000 option 5 number,at the Helpdesk.  

On the Option 5 service, calls will now be answered between 0830hrs to 1700hrs.  CarillionAmey want to make sure that families who have raised complaints receive clearer responses and in order to do this we need our complaints handlers to spend quality time looking into each complaint to provide more informed responses to each customer. 

This change is intended to improve our customer service to you, our customers.

Send-a-Hug : Little Troopers

As a charity Little Troopers have recently relaunched their new Separation Packs and Send a Hug Kits for military families. These are tangible resources to help the British Army through repeated separation periods from their service person.

You can see more at

The Children’s Education Advisory Service (CEAS)



The Children’s Education Advisory Service (CEAS) support the MOD’s Directorate Children & Young People (DCYP) and work with the Service community, other government departments, local authorities, representatives of the boarding sector and schools to try and achieve strategic solutions to issues around the education of Service children.

CEAS maintain a telephone helpline- 01980 618244 or email on

Tuesday, 1 March 2016

CarillionAmey Self Help Guides - Electricity, Radiators and Boilers

These films provide simple instructions to assist customers with 
everyday household issues that they can try and fix themselves. However, 
if at any stage a customer feels uncomfortable or unsure with 
the suggested actions they should contact the 
Helpdesk on 0800 707 6000 (Option 1) for assistance.

•Electricity - shows the viewer how to reset the electric trip switch.

•Radiators - shows the viewer how to bleed a radiator.

•Boiler - shows the viewer how to reset a boiler.

CarillionAmey: Mail Redirection on Move-Out of SFA

When Moving Out of your Service Family Accommodation please make sure that you have arranged to redirect your mail. 

The Post Office offers a redirection service at:

Little Troopers

As a charity we have recently relaunched our new Separation Packs and Send a Hug Kits for military families.

These are tangible resources to help British, Army, Royal Navy or Royal Air Force families through repeated separation periods from their service person and are of a tri-service design.

You can see more at

Carillion Compliants and Compliments Helpline

Change to existing service - From 1st March, CarillionAmey, are changing their opening times for their complaints and compliments call line, the 0800 707 6000 option 5 number, at the Helpdesk. On the Option 5 service, calls will now be answered between 0830hrs to 1700hrs. CarillionAmey want to make sure that families who have raised complaints receive clearer responses and in order to do this we need our complaints handlers to spend quality time looking into each complaint to provide more informed responses to each customer. This change is intended to improve our customer service to you, our customers.

Monday, 29 February 2016

Interflora - MOD Forces Discount

Interflora is one of the UK's leading online florists. At Interflora we offer premium quality flowers, gifts and service. Our expert florists individually design every floral gift and personally hand deliver the freshest flowers and gifts direct to your chosen destination in the UK and worldwide. 

Please find below a selection of Exclusive discount codes for members of the Armed Forces, their families and Veterans. Start saving today!

For Further savings Click Here

Legal Requirement For Dogs To Be Microchipped In England From 6th April 2016

From the 6th of April 2016, all dogs must be microchipped and registered to an approved database by the time they are 8 weeks old.

For every dog that is currently not microchipped, you will have until 6th of April to get them microchipped and registered on an approved database.

If a keeper of a dog which is not microchipped gets served with a notice requiring them to have the dog chipped, they will have 21 days to do this.

For information about FREE microchipping please visit:

Please speak to your local vet.
Cat owners can also have their feline pet micropchipped.

Friday, 26 February 2016

Big White Wall - Support To Armed Forces, Veterans and Families

Go to

British Airways - Skyflyer Solo Service (unaccompanied minor service) To End 31 January 2017

The British Airways Skyflyer Solo service (unaccompanied minor service) will close and no longer be available on British Airways operated flights
Please be aware of this update if you are currently on an overseas assignment or about to relocate abroad. 

We are no longer taking bookings for the Skyflyer Solo service. However all existing bookings will be honoured.

Further information and Q&A are on the links below. 

More information issued from J1 EJSU shortly.

HM Forces - UK School Directory

Monday, 22 February 2016

Parkrun - Every Saturday

Local parkrun events take place every Saturday at 9.00:

  • Frimley Lodge
  • Queens Avenue, Aldershot
  • Alice Holt Park

See website for details:

parkrun organise free, weekly, 5km timed runs around the world. 
They are open to everyone, free, and are safe and easy to take part in.These events take place in pleasant parkland surroundings and we encourage people of every ability to take part; from those taking their first steps in running to Olympians; from juniors to those with more experience; we welcome you all.

Using the events page, select the event you are most interested in and review all the information about the course, local news items, the photo gallery and information about volunteering. Also, take a look at the extensive results page where you will find an incredible amount of information about your past performance.
If you’re interested in signing up to run at an existing parkrun event go to the website and register or you can start an event of your own

Portsmouth Guide 2016

Domestic Abuse Support for Armed Forces

Friday, 19 February 2016

Wednesday, 17 February 2016

Monday, 15 February 2016

Armed Forces Childcare Voucher Scheme

You could be saving up to £933 in childcare costs – are you missing out?

For more information please click on the link below

Thursday, 11 February 2016

Joint Casualty & Compassionate Centre (JCCC) Films And App Launched

Does your family know who to contact in the Military if you are faced with an emergency at home? Download the new Joint Casualty and Compassionate Centre (JCCC) app ‘MOD ICE’ to guide you through the most common types of family emergency and how JCCC can help. Two new JCCC briefing films are also available to watch, download and follow key messages. JCCC FILMS

Forces Free Air Letters (FFALs): Blueys

Please check the BFPO number below  to see if you require a postage stamp or ask at your local post office
FFALs, commonly known as ‘Blueys’, can be posted in a standard postbox in the UK or a BFPO postbox overseas. HM Forces Aerogrammes (blueys) are an all in one letter and envelope. They are available from all UK Post Office branches or BFPOs and may be sent free of charge to forces personnel on operational duty at the following BFPO addresses:
205, 222, 254, 255, 267, 276, 309, 334, 335, 358, 367, 368, 381, 399, 436, 442, 443, 448, 482, 485, 494, 496, 497, 501, 550, 567, 572, 576, 590, 597, 598, 602, 604, 605, 606, 607, 608, 611, 617, 625, 626, 627, 631, 632, 636, 639, 651, 652, 655, 660, 675, 684, 685, 689, 695, 711, 759, 762, 764, 767, 779, 798
Note 1: FFALs are not to include enclosures of any kind.
Note 2: FFALs sent to BFPO addresses not listed above must be paid for at normal postage rates.

Friday, 5 February 2016

Help for the Armed Forces Spouses/Partners of Service Personnel

Click here for information from the Department for Work & Pensions for spouses and partners of Service personnel.

Monday, 1 February 2016

Army Families Federation News - Great news for families overseas with children at university

We are delighted to announce that SCV flights for children in tertiary education have increased from one return journey to three return journeys per academic year. Read more

This enhancement to overseas allowances means that students undertaking their first degree can return home to their families during each main holiday period – Christmas, Easter and Summer. The enhancement will take place from 1 December 2015, although JSP 752 will not be updated until 1 January 2016. 
There’s further good news for those families who have already self-funded flights for the Christmas 2015/2016 leave period. Reasonable costs may be refunded for these flights.
AFF highlighted in several recent reports that one return journey per year placed an unaffordable burden on parents, particularly as university accommodation is often only available during term times.
Further information can be found in the recently published DIN on the Defence Intranet or from unit admin staff. 
To speak to AFF about overseas allowances, contact our Overseas Director, Julie Lowe, on 07795 687930 or

Aldershot Museum

mighty military thursdays!
Join us at Aldershot Military Museum for Mighty Military Thursdays, a family tour to get close to some of our military vehicles, meet our experts and handle museum collections. Tours are on 18 February and 7 April and are included in the admission charge, though donations are welcome.

Friday, 29 January 2016

Make a Difference: Volunteer for The Royal British Legion

Make a Difference: #Volunteer for The Royal British Legion. We have opportunities Nationwide from Fund Raising to helping our beneficiaries directly. Please log onto our webpage or call the Contact Centre (free phone) 0808 802 8080.

Thursday, 28 January 2016

Getting the Most out of MoneyForce - Money Advice for UK Service People

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Service Families Accommodation - CAAS Grading Concerns

CAAS - by now everyone should have received their CAAS letters, informing them of the new charges for their quarters. If anyone has a concern, please contact the Unit Welfare Office. Particularly if you were initially informed that your daily rate would be reduced, and have since been informed of an increase. 

If you wish to challenge your CAAS grading, please see the link below which includes a link to JSP 464 and a template challenge letter:

CAAS is part of the MOD led New Employment Model (NEM) change programme.

Monday, 25 January 2016

Royal Caledonian Education Trust - Scotland's Armed Forces Children's Charity

Click HERE for more information

CarillionAmey: YouTube Films to Help SFA Customers

CarillionAmey have put together the following films to help our customers:

Move In – takes viewers through the Move In process. How it should work and what customers should expect from CarillionAmey.

Electricity – short film advising customers how to reset an electric trip switch.

Boiler – short film advising customers how to reset a boiler.

Radiator – short film advising customers how to bleed a radiator.

Please take a look at our CarillionAmey website for further information 

CarillionAmey: Furniture and Removals - A Step by Step Guide

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Make a New Start with Big White Wall

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Friday, 15 January 2016

A new look for the Armed Forces Covenant

Today, the Armed Forces Covenant unveils its new branding.

The Armed Forces Covenant is a promise from the nation, ensuring that those who serve or have served in the Armed Forces, and their families, are treated fairly. The Covenant is a national responsibility and the Government is committed to delivering the best possible outcomes for the Armed Forces community by working with a range of delivery partners including businesses, local authorities, charities and the public.

Businesses and local authorities who wish to support the Armed Forces community can sign the Covenant, and publicly declare their commitments.
The new branding simplifies and clarifies the Armed Forces Covenant, uniting all the delivery partners in their common goal to achieve the best outcomes for the Armed Forces community.

Minister for Defence Personnel and Veterans, Mark Lancaster, said:
The new Armed Forces Covenant brand gives us a clear visual identity, encapsulating what it stands for. It gives all the supporters a simple way to show what their commitments of support stand for, and I hope they will be as keen to get people talking about this as I am.
Armed Forces personnel and their families make many sacrifices through their service to keep Britain safe. They can face challenges accessing commercial and public services that we take for granted, so the Armed Forces Covenant is a promise from the nation to ensure that the Armed Forces community is treated fairly, and recognise their particular challenges.
Key Armed Forces Covenant achievements include:
Family Healthcare:
  • The Armed Forces Covenant is now at the centre of the NHS constitution, an important step for the delivery of local health care. Now 81% of Service personnel report good access to medical care and 98% of Armed Forces families have good access to GPs.
  • £2m grant awarded to create a NHS Specialist Rehabilitation Unit.
Children’s education:
  • Children of personnel can now get school places before moving into an area, following an amendment to the Schools Admission Code
  • £21m of Service Pupil Premium payments made to support the pastoral needs of over 60,000 Service pupils in state schools.
  • 24,500 children from Service families have benefitted from 154 grants for Education Support Funding to help schools mitigate and manage issues caused by Service families moving as a result of deployment.
Spousal employment:
  • Spouses returning from overseas can now immediately claim Jobseeker’s Allowance, as they have been made exempt from the need to be a UK resident for three months in order to claim.
  • More than 400 spouses of Armed Forces personnel now to be offered £1,000 grants for training and education.
Commercial Disadvantage:
  • Mobile phone providers Vodafone, EE, O2 and Three will now allow Service personnel and their families to suspend phone contracts whilst on overseas deployment, so that they are not required to pay for services that they are not using.
  • A credit union has been set up to provide personnel with safe, affordable loans.
  • In 2015, more than 5,200 Service personnel have been helped on to the property ladder through the on going Forces Help To Buy scheme